Frequently Asked Questions
If you don't see the answer to your question here, please contact us at Toray International America, Inc., Ultrasuede Department.
What puts Ultrasuede® "in a category all its own"?
Unique and proprietary Toray technologies make Ultrasuede® a fabric like no other. These technologiesand only these technologiesensure unparalleled luxury, appeal, performance and ease of care. See the Science of Ultrasuede® for more information.
Why does TIAM place so much emphasis on the Ultrasuede® trademark?
The trademark is your guarantee of authenticity and your assurance that youre getting all the benefits only Ultrasuede® can provide. There is only one Ultrasuede®, and its available only from Toray, the inventors of the technology that puts Ultrasuede® in a category all its own.
So how can I tell if it's genuine Ultrasuede®?
If you can do a direct comparison, you'll see and feel the difference immediately: Ultrasuede® delivers much more luxurious tactile and visual effects. But first look for the Ultrasuede® trademark, and ask your retailer for Ultrasuede® product information, including Ultrasuede® hangtags or brochures. If you still have doubts, please contact us at Toray International America, Inc., Ultrasuede Department.
What should I do if I suspect a manufacturer or retailer of falsely claiming a product is Ultrasuede®?
You should contact us immediately at Toray International America, Inc., Ultrasuede Department.
Are there different kinds of Ultrasuede®? If so, why?
Ultrasuede® is manufactured in a number of weights (see Products) to meet the demands of specific applications. Ultrasuede® for furniture, for example, is made a little thicker to stand up to the wear and tear of upholstery applications. Ultrasuede® LX, to take another example, is a sensuous, drapable garment fabric light enough to be worn comfortably all year round.
Besides fashion and interior design, what is Ultrasuede® used for?
It would be easier to list the ways Ultrasuede® is not used. Today you'll find Ultrasuede® in shoes, hats, bags, luxury autos like Mercedes and Volvo, yachts, airplanes, etc. You'll see it on walls, in high-end jewelry display cases and as part of imaginative craft items far too numerous to list here.
Why do so many different kinds of designers insist on Ultrasuede®?
Experience has taught them that Ultrasuede® provides unique solutions to the most challenging creative problems. This is because Ultrasuede® ensures an unparalleled combination of luxury, appeal, performance and ease of care.
What is the best way to clean Ultrasuede®?
Restore the sensuous nap and soft luster of Ultrasuede® by lightly buffing the surface with a medium-bristle brush. Most spills and stains disappear with a gentle dab of a cloth soaked in lukewarm (about 105° F) water. Tougher stains may require a mild cleaning fluid. See Care Instructions for details.
Is Ultrasuede® pet-friendly?
The advanced non-woven construction of Ultrasuede® makes it inherently pet-friendly. It resists scratching, there are no threads to pull or fray, and it won’t absorb stray hairs. In the event of pet “accidents,” Ultrasuede® also resists staining and odor absorption. (Determined animals can of course scratch or damage virtually any material. As with any luxury item in a pet environment, supervision is advised.)
Will Ultrasuede® affect my allergies?
Ultrasuede® is not a complete barrier like leather and anything smaller than 10 microns will pass through the fiber.